If Culture Comes First, Performance Will Follow

by Dan Pontefract on

A vice-president approached me one day after I finished delivering a keynote. The talk was focused on organizational culture. He was friendly, but rather cocky. The first line he spoke to me was telling. "It takes too long," he said. "These engagement things you talked about, it takes too long to implement. I need to drive results, not worry about people's feelings."

It was a wee bit strange to say the least. Why he decided to take the time to tell me I was wrong said more about his lack of emotional intelligence than it did his poor judgment. I asked if he thought the way his employees were being treated might have an adverse effect on his company's performance. "It doesn't matter," he responded, "because if they're not performing, they will be found out."

That exchange haunts me somewhat. In part I am thankful he came forward. He was being truthful and honest, displaying what may be a pattern of leadership found in many organizations. What he did not pay attention to — or outright ignored — during the keynote was the irrefutable causality between culture and performance. As always, I showcased reams of data, research and examples that proves an engaged organizational culture results in increased performance levels, not the other way around. I remain haunted because I know he's still out there (like so many other so-called leaders) causing havoc with the people he is supposedly leading. We do have a ways to go.

Read The Entire Article From Dan Pontefract